Terms & Conditions

1. Who We Are

We are Youdumall, a company incorporated In Malaysia under registration number 865970-A and having its registered address No 6, Persiaran Industri Bercham 10, Kawasan Perindustrian Ringan Bercham, Off Jalan Bercham, 31400 Ipoh, Perak, Malaysia.


These Terms and Conditions are our copyrighted intellectual property. Any use by third parties, even the extracts of the terms and conditions, for the commercial purposes of offering goods and/or services, is not permitted. Infringements may be subjected to legal action.


2. Definitions

"Buyer" means the person who accepts a quotation from Youdumall for the supply of goods or who generally enters into an agreement for the supply of goods with Youdumall;


"Conditions" means the general terms and conditions set out in this document and (unless the context otherwise required) any unique terms and conditions concurred in writing between the Buyer and Youdumall;


"Contract" means the contract for the purchase and sale of goods, howsoever formed or concluded;


"Goods" means the goods (including any instalment of the goods or any parts of them) which Youdumall is to supply in accordance with the contract;


"Writing" includes electronic mail transmission and any comparable means of communication.



3. Use of the Site

We grant you a non-transferable and revocable license to use the site, under the terms and conditions described, for the purpose of shopping for personal items sold on the site. Commercial use or use on behalf of any third party is prohibited, except as explicitly permitted by us in advance. Any infringement of these terms and conditions shall result in the immediate revocation of the license granted in this paragraph without notice to you.


Content provided on this site is solely for informational purposes. Product illustrations conveyed on this site are those of the vendor and are not made by us. Submissions or opinions expressed on this site are those of the individual posting such content and may not reflect our opinions.


Certain services and related features that may be made available on the site may require registration or subscription. Should you choose to register or subscribe for any such services or related features; you agree to provide accurate and current information about yourself, and to immediately update such information if there are any changes. Every user of the site is solely responsible for keeping passwords and other account identifiers safe and secure. The account owner is entirely responsible for all activities that occur under such password or account. Furthermore, you must notify us of any unauthorized use of your password or account. The site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.


4. User Submissions

Anything that you submit to the site and/or provide to us, including but not limited to, questions, reviews, comments, and suggestions (collectively, "submissions") will become our sole and exclusive property and shall not be returned to you. In addition to the rights applicable to any submission, when you post comments or reviews to the site, you also grant us the right to use the name that you submit, in connection with such review, comment, or other content. You shall not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any submissions. We may, but shall not be obligated to, remove or edit any submissions.


5. Order

Please note that there are cases when an order cannot be processed for various reasons. The site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order. If you discover that you have made a mistake with your Order after you have submitted it to the Site, please drop us an email here. We will try our best to process your request. We reserve the right to withdraw any Products from this Site at any time and/or remove or edit any materials or content on this Site. We will make our best efforts to always process all orders but there may be exceptional circumstances wherein, we may need to refuse to process an order after we have sent you an order confirmation, which we reserve the right to do at any time, at our sole discretion.


6. Pricing

We are determined to provide the most accurate pricing information on the site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own decision, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card or bank account charged. Where applicable, prices are inclusive of GST and are in Malaysian ringgit. Delivery costs will be charged in addition where applicable; such additional charges are clearly displayed and included in the ‘Final Total’.




7. Delivery

We aim to deliver the Product to you at the place of delivery requested by you in your order and the delivery time indicated by us at the time of your order checkout (as updated in the order confirmation).


If you are not available to take delivery or collection, we may leave a card giving you instructions on either re-delivery or collection from the carrier.


8. Passing Risk of The Goods

Risk of damage to or loss of the goods shall pass to the buyer at the time of delivery or if the buyer wrongfully fails to take delivery of the goods, the time when Youdumall has tendered delivery of the goods.


9. Circumstances Beyond Our Control (Force Majeure)

We shall not be liable to you for any breach, hindrance or delay in the performance of a Contract attributable to any cause beyond our reasonable control, including without limitation:


(a) Strikes, lock-outs or other industrial action

(b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war       (whether declared or not) or threat or preparation for war

(c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster

(d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

(e) Impossibility of the use of public or private telecommunications networks

(f) The acts, decrees, legislation, regulations or restrictions of any government, shipping, postal or other relevant transport strike, failure or accidents.